White Pearl Dental Care
1st Floor, 5 Patrick Street, Blacktown, NSW 2148
Effective Date: 19 March 2025
White Pearl Dental Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information to provide dental care services, process payments, and maintain accurate medical records. The types of personal information we collect may include:
- Full name, date of birth, and contact details (address, phone number, email)
- Medical history, dental records, and treatment details
- Health fund details and Medicare information (if applicable)
- Payment details for billing purposes
We collect this information directly from you or, in some cases, from third parties such as referring healthcare providers or health insurance companies with your consent.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide high-quality dental care and treatment
- To maintain accurate dental and medical records
- To communicate with you regarding appointments, treatment plans, and follow-ups
- To process payments and liaise with health funds and Medicare
- To comply with legal and regulatory obligations
3. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To healthcare professionals involved in your treatment
- To health insurance providers, Medicare, and third-party billing services
- To regulatory authorities if required by law
- To emergency medical services if urgent care is needed
- With your consent, to family members or caretakers involved in your care
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security and Storage
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. These measures include:
- Secure electronic record-keeping systems with restricted access
- Confidential handling of physical records
- Staff training on privacy and data protection
Personal information is retained for the duration required by law and is securely disposed of when no longer needed.
5. Access and Correction of Personal Information
You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details provided below.
6. Cookies and Website Data
If you visit our website, we may collect information such as your IP address, browser type, and browsing activity through cookies. You can manage cookie settings in your web browser.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website or upon request at our clinic.
8. Contact Us
For any privacy-related inquiries, requests, or complaints, please contact us:
White Pearl Dental Care
1st Floor, 5 Patrick Street, Blacktown, NSW 2148
Phone: 02 8814 9888
Email: info@whitepearldentalcare.com.au
Website: whitepearldentalcare.com.au
We will respond to your inquiry as soon as possible and in accordance with applicable privacy laws.